Teams of 5 to 50 employees have the same problem: disconnected tools, no visibility, and agents drowning in WISMO tickets that should never reach a human.
Gmail, Shopify Inbox, Instagram DMs, WhatsApp, and a shared email. Your agents context-switch constantly. Tickets get lost. Customers repeat themselves.
"Where is my order?", refunds, shipping ETAs, and return status. These should never hit a human agent. But they do, every day, at scale.
You cannot see CSAT, first response time, or resolution rates across channels. You are flying blind when your board asks about support ROI.
Your best agents spend their day on refund logistics instead of proactive outreach and recovery moments that actually drive LTV and repeat purchases.
We implement Zendesk end-to-end for e-commerce teams, pull every channel into one workspace, and put AI Agents on the tickets your humans should never see.
Email, chat, Instagram, WhatsApp, voice, and your Shopify store, all in one Zendesk workspace with full customer context.
Zendesk AI Agents resolve up to 90% of L1 tickets autonomously by pulling live data from Shopify, your carrier, and your returns flow.
Live CSAT, first response time, resolution rate, and agent capacity, dashboards your board can actually read.
AI Agents are priced per resolution. You pay only when a ticket actually gets resolved, not for seats or volume you do not use.
We are not a generalist Zendesk reseller. We design the customer journey first, then implement the platform that runs it.
Migration from Gorgias, Freshdesk, Intercom, or shared inboxes. Workflow design, macros, SLAs, and team training, in 4 to 8 weeks.
Trained on your return policy, shipping rules, and product catalog. No-code Agent Builder. Deploys in days, not months.
A 15-tool AI suite that classifies tickets, suggests replies, and surfaces resolved cases inside your agents workspace.
We design the cart-to-repeat-purchase journey before we configure a single workflow. The tool serves the journey, not the other way around.
We map your current support stack, identify the top 2 to 3 ticket categories eating your team's time, and outline what a Zendesk + AI Agents rollout looks like for your specific operation.
Numbers from live Zendesk deployments.
Outcomes from teams that moved off shared inboxes and patched-together tools onto a real CX platform.
Aktie Now mapped our entire post-purchase journey before they touched a single setting in Zendesk. Six weeks later our support handle time dropped by a third and we stopped hiring for the holiday rush.
We tried a chatbot two years ago and our customers hated it. Zendesk AI Agents trained on our actual policies is a completely different experience. Our team focuses on the conversations that drive repeat orders now.